Tag: web 2.0 tool

Enterprise 2.0 and the Voice of the Customer

Enterprise 2.0 and the Voice of the Customer

Enterprise 2.0 is all about effectively fitting the newer generation of social media tools into the traditional enterprise processes, which should help the enterprise to better collaborate with its customers and vendors towards improving the business value of enterprises.

Consumerization of IT: The Social Networking Problem

Consumerization of IT: The Social Networking Problem

Social tools debuting at the enterprise level face many pitfalls that can derail even the best laid plans.

How social business will transform B2B Sales & Marketing

How social business will transform B2B Sales & Marketing

Client work for B2B and B2C organizations has me reviewing thousands of conversations in social venues every month, and it’s becoming increasingly obvious that much of Sales and Marketing as we know them is significantly out of alignment with B2B clients.

New global social media research

New global social media research

The Global Web Index is one of the best sources charting the adoption of new technology. We’ve been following it since it started.

The Science of Social Timing Part 3: Timing and Blogging

The Science of Social Timing Part 3: Timing and Blogging

Timing is everything, and maintaining a blog is no exception to the rule. Learning when your audience is tuning in, and therefore when to post, is mandatory for any successful blogger.

Study: Enterprise Social Networks Failing to Meet Expectations

Study: Enterprise Social Networks Failing to Meet Expectations

Enterprise social networking (ESN) software can improve communication and collaboration among employees, but most companies aren’t implementing and using these products properly, leading to unmet goals, according to a new study.

CRM or Social CRM App You Need For Business?[Infographic]

CRM or Social CRM App You Need For Business?[Infographic]

CRM apps help businesses manage better customer relationships. CRM tools track all customer information in a database and allow you to input all interactions to better understand your customer needs.

Survey reveals flexible working technology shortfall

Survey reveals flexible working technology shortfall

Businesses have grasped the benefits of flexible working but are failing to provide the technology and policies to support it, according to a pan-European survey by Microsoft.

Google Chrome, HTML5, and the new Web platform

Google Chrome, HTML5, and the new Web platform

The Chrome dev team is working toward a vision of Web apps that offers a clean break from traditional websites

Modeling Enterprise Social Business Processes

Modeling Enterprise Social Business Processes

It has been said many times, that for social business to succeed to create the evolution towards Enterprise 2.0, we need to put this social activity directly into the flow of how people work. In that light, we spent quite some time at the recent Enterprise 2.0 Summit in Paris, discussing how to integrate social business activity into enterprise processes, and in particular from the view of process modeling.

Facebook is GOOD for you: Social networks relax the heart rate and trigger ‘a natural high’

Facebook is GOOD for you: Social networks relax the heart rate and trigger ‘a natural high’

Websites like Facebook may actually be good for you, according to the latest psychological study on users.

Community vs. Social Network

Community vs. Social Network

Since 2008, “social media” has become a heavily-used buzz word in the corporate world. The question is “what is social media?”