Tag: social crm

SaaS CRM Market Set to Triple by 2015: AMI Report

SaaS CRM Market Set to Triple by 2015: AMI Report

Software-as-a-service customer relationship management is poised for continued growth in the SMB space, AMI finds.

5 Things You Need To Know About (Social) CRM (Definitions)

5 Things You Need To Know About (Social) CRM (Definitions)

Trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, there are not enough definitions of (Social) CRM, at least not good ones.

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

There’s more good news for the growth of the social enterprise. Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010.