Tag: crm

Microsoft takes ‘social’ cue from Salesforce.com for its CRM

Microsoft takes ‘social’ cue from Salesforce.com for its CRM

Social tools, Office 365 integration, and ‘enterprise-friendly’ features are part of Microsoft’s latest Dynamics CRM release

The Digital Workplace – just the next generation of your good old Intranet?

The Digital Workplace – just the next generation of your good old Intranet?

While all these aspects have their place, they don’t represent mayor steps forward in relation to the problem to be solved. Therefore, from the point of view established in the whitepaper, the Digital Workplace has to offer a new approach which actually has the potential to substantially impact how work can be done in a better way in the digital age.

SaaS CRM Market Set to Triple by 2015: AMI Report

SaaS CRM Market Set to Triple by 2015: AMI Report

Software-as-a-service customer relationship management is poised for continued growth in the SMB space, AMI finds.

5 Things You Need To Know About (Social) CRM (Definitions)

5 Things You Need To Know About (Social) CRM (Definitions)

Trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, there are not enough definitions of (Social) CRM, at least not good ones.

Ten tips for building and managing a cloud

Ten tips for building and managing a cloud

Ditlev Bredahl, CEO for cloud management software providers OnApp, gives us ten points every business should look out for when attempting to build a successful cloud computing strategy into their IT infrastructure.

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

There’s more good news for the growth of the social enterprise. Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010.

Adobe Digital Enterprise Platform Now Available

Adobe Digital Enterprise Platform Now Available

Adobe Systems Incorporated announced the immediate availability and free trial of its new Adobe® Digital Enterprise Platform and first set of solutions for Customer Experience Management (CEM).

The social intranet becomes reality

The social intranet becomes reality

Social media tools on the corporate intranet became mainstream nearly two years ago. Preliminary results from The Social Intranet Survey show that about two-thirds of organizations have at least one social media tool on their intranet.