Tag: crm prediction

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012

There’s more good news for the growth of the social enterprise. Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010.