Category: Intranet

How a Good #Intranet Improves Customer Service

How a Good #Intranet Improves Customer Service

In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service.

Intranets and Business Continuity: Lessons from 1987

Intranets and Business Continuity: Lessons from 1987

This week marks 25 years since the Great Storm of 1987, widely (but erroneously) considered the only UK hurricane in living memory.

How a Good Intranet Improves Customer Service

How a Good Intranet Improves Customer Service

In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service.

Are Your Intranet Standards ‘Smart’?

Are Your Intranet Standards ‘Smart’?

Mark Morrell is an intranet pioneer who combines his experience of managing intranets and strategic thinking to help organisations improve the value of their intranets.

Why Networking Success May Be All in the (Business) Cards

Why Networking Success May Be All in the (Business) Cards

Nothing beats face-to-face networking when it comes to driving new revenue, small business owners say. Online social networks don’t hold a candle to in-person efforts when it comes to making the cash register sing, a new survey shows.

How to Find Social Intranet That Will Work for Your Company

How to Find Social Intranet That Will Work for Your Company

Social intranet is one of the hottest enterprise 2.0 trends right now, with Microsoft recently paying $1.2 billion in acquisition costs just to catch up.

10 serious mistakes companies make with SharePoint

10 serious mistakes companies make with SharePoint

There are many challenges to implementing SharePoint, both seen and unseen. As a result there are plenty of pitfalls and traps to fall into, and it is very challenging to pick just 10 mistakes. Poor governance, not having an intranet strategy, or not having an intranet committee are traditional mistakes, but hopefully there is more awareness about these issues now.

8 Uses of the Intranet for HR

8 Uses of the Intranet for HR

HR work involves providing huge amounts of up-to-date information, managing employee records, processing HR transactions, and cultivating company culture — all of which are naturally served by a well-functioning social intranet.

Why Your Intranet is Not Strategic

Why Your Intranet is Not Strategic

There has been a lot of talk about the strategic value of intranets within an organization. In May of last year, Gerry McGovern wrote an excellent post explaining why he feels the intranet is crucial to how an organization gets work done.

Why Build a Social Intranet?

Why Build a Social Intranet?

All organisations have IT systems in place. Most of these have grown organically over a number of years, through many budget cycles, through management impetus and short term requirements.

Weird and Wacky Intranet Contests

Weird and Wacky Intranet Contests

“Weird and wacky” covers whatever is unusual, funny, or strange. These contests will help increase activity in your intranet, provide opportunities for staff to know each other better, and relieve office stress.

Cutting through the hype: what “collaboration” really means

Cutting through the hype: what “collaboration” really means

The word “collaboration” is so heavily over-used and over-hyped it’s becoming meaningless. People refer to all social software within a company as “collaboration,” and this causes confusion.