
How a Good #Intranet Improves Customer Service
In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service.
In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service.
This week marks 25 years since the Great Storm of 1987, widely (but erroneously) considered the only UK hurricane in living memory.
In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service.
Mark Morrell is an intranet pioneer who combines his experience of managing intranets and strategic thinking to help organisations improve the value of their intranets.
Nothing beats face-to-face networking when it comes to driving new revenue, small business owners say. Online social networks don’t hold a candle to in-person efforts when it comes to making the cash register sing, a new survey shows.
Social intranet is one of the hottest enterprise 2.0 trends right now, with Microsoft recently paying $1.2 billion in acquisition costs just to catch up.
There are many challenges to implementing SharePoint, both seen and unseen. As a result there are plenty of pitfalls and traps to fall into, and it is very challenging to pick just 10 mistakes. Poor governance, not having an intranet strategy, or not having an intranet committee are traditional mistakes, but hopefully there is more awareness about these issues now.
HR work involves providing huge amounts of up-to-date information, managing employee records, processing HR transactions, and cultivating company culture — all of which are naturally served by a well-functioning social intranet.
There has been a lot of talk about the strategic value of intranets within an organization. In May of last year, Gerry McGovern wrote an excellent post explaining why he feels the intranet is crucial to how an organization gets work done.
All organisations have IT systems in place. Most of these have grown organically over a number of years, through many budget cycles, through management impetus and short term requirements.
“Weird and wacky” covers whatever is unusual, funny, or strange. These contests will help increase activity in your intranet, provide opportunities for staff to know each other better, and relieve office stress.
The word “collaboration” is so heavily over-used and over-hyped it’s becoming meaningless. People refer to all social software within a company as “collaboration,” and this causes confusion.