Archive: December 27th, 2011

CRM 2012 Forecast – The Era of Customer Engagement – Part I

CRM 2012 Forecast – The Era of Customer Engagement – Part I

This is not strictly a forecast. There are elements of a forecast – a few likely trends for 2012 are embedded in the piece. But just so expectations are clear, this is more of an assessment of what I think is an important shift in Social CRM and the customer facing side of social business.

The Psychology Behind Social Commerce [Infographic]

The Psychology Behind Social Commerce [Infographic]

Social media and e-commerce are getting closer together all year long.

Top 9 Questions Asked By New Mobile App Developers

Top 9 Questions Asked By New Mobile App Developers

Mobile developers the world over have released more than half a million iPhone apps, nearly 200,000 iPad apps, and a little more than 300,000 apps for Android. With that volume, it’s clear there are literally hundreds of thousands of developers out there.