Archive: September 23rd, 2011

5 Things You Need To Know About (Social) CRM (Definitions)

5 Things You Need To Know About (Social) CRM (Definitions)

Trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, there are not enough definitions of (Social) CRM, at least not good ones.

6 Social Networking Questions IT Should Investigate

6 Social Networking Questions IT Should Investigate

IT professionals need to take the lead on enterprise social collaboration plans and maintenance. Make sure you’re ready to answer these critical questions for the business.

Five Emergent Strategies for Improving Social Business Performance

Five Emergent Strategies for Improving Social Business Performance

While many organizations are still ascending the early portion of the ladder of enterprise social media adoption, a growing number of efforts are becoming increasingly organized at a strategic level. In both my research and work in the field, I’ve found that this higher level of formality and ceremony can be invaluable for driving broad awareness and uptake across the business.