Archive: August 31st, 2011

The fog of software licensing: dissatisfaction reigns – even in clouds

The fog of software licensing: dissatisfaction reigns – even in clouds

There are some things in life that you just have to get on with, and in IT one of those is the management and administration of software licences, writes Tony Lock, programme director at Freeform Dynamics.

Sorry Gartner, Here’s The Real Magic Quadrant For SCRM

Sorry Gartner, Here’s The Real Magic Quadrant For SCRM

To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry.

Common intranet questions, unique solutions

Common intranet questions, unique solutions

Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration.