Archive: June 11th, 2011

26 Tips for Adding Customer Service to Your Social Media Strategy

26 Tips for Adding Customer Service to Your Social Media Strategy

Do you need a plan to add customer service to your social strategies? As Jeremiah Owyang states, “as internal and external demands mount, companies become mostly reactive, relegating themselves to a ‘Social Media Help Desk’.” With strategy, planning and communication you can ensure that your company won’t be caught off guard. If the day hasn’t come yet when your social media team is thrust into fielding customer-service problems, it’s fair to say that it’s just a matter of time before they will be.

Alert: What’s Coming for Open Source CMS in June 2011

Alert: What’s Coming for Open Source CMS in June 2011

Welcome to the June 2011 installment of our what’s coming from the open source projects in the next month.

How To Use A Web CMS to Publish Content to the Mobile Web

How To Use A Web CMS to Publish Content to the Mobile Web

This post will briefly outline the business goals of the project, describe some of the implementation details and provide some best-practice guidance for implementing a comprehensive solution.

Reconciling the enterprise IT portfolio with social media

Reconciling the enterprise IT portfolio with social media

With social media features popping up inside existing enterprise applications combined with the crush of enterprise-ready social business platforms, figuring out how to situate social media on an intranet, in content/document management, and within functional verticals inside the has become a significant challenge. Here are some of the key issues for sorting out social media and IT strategy in today’s fast moving marketplace.