Archive: May 25th, 2011

Web 2.0 heads for the cloud

Web 2.0 heads for the cloud

In a wildly inspiring, science-fiction-spiced keynote at The Web 2.0 conference in San Francisco this week, Wired co-founder Kevin Kelly put forth a utopian vision of where technology is headed, laying out ideas of what’s next for a computerized world.

Social CRM: Much More Than ‘Just Another Channel’

Social CRM: Much More Than ‘Just Another Channel’

Social customer relationship management (CRM) would seem like a natural act in the era of social enterprise. With traditional CRM, you have a bunch of stovepiped systems with quickly obsolete customer information. Connecting CRM to the fresh breezes of customer information coming in through online engagements would open up such data across the enterprise.

State of Enterprise 2.0: The White Paper

State of Enterprise 2.0: The White Paper

The official white paper for this June’s Enterprise 2.0 Conference in Boston is now available for free download here, and was written by myself and Sameer Patel of the Sovos Group.